The Eclipse Cross PHEV is not a smaller Outlander.
Say the name on the phone and the person on the other end pictures the bigger car, then prices yours as a cut down version of it.
Which vehicle we are talking about gets settled at the start of the call, once, and everything after that is about the one you have.
- Plug in hybrid
- Australia wide
- Finance settled directly
4.9/5 from 500+ sellers across The Car Buyers group
The wrong car
Quoted as the other one is not the same as quoted
A number built for a different vehicle has told you nothing about this one, whichever direction it happened to land in.
The name is a problem before the car ever is. It gets shortened in conversation, it gets half typed into a search box, and somewhere in the middle of that it turns into the other Mitsubishi. You can hear it happen on a call. The questions stop being about your car and start being about a bigger one, and by the time a figure arrives it belongs to something that is not in your driveway.
That figure is no use to you in either direction. Priced as the bigger car, it is a number that gets walked back the moment anybody looks at yours, and being talked down from it later feels exactly like a tactic even when it is not. Priced as an ordinary small wagon that happens to wear a badge, it ignores whatever is actually on your one and you never find out what was missed. Neither of those is an assessment. Both are somebody working from a name.
If you have read this far and the car outside actually is the bigger one, then the Outlander PHEV has its own page and it is the better place to start. If it is this one, the rest of this page is what yours gets assessed on. We settle which car it is at the beginning of the call, and after that nobody here is working from a category.
On the call
What we ask about this one
Five questions about the car you actually have, and none of them start from an assumption about the one people keep confusing it with.
- When somebody has quoted it, what car did they name back to you?
- If the word Outlander came back at you, the number that came with it was for something else. Tell us what you were quoted and by whom. It is not about arguing with anybody. It tells us which figure you have been carrying around, which is worth knowing before we put another one beside it.
- What is on yours that was there when it was new?
- The things chosen or fitted at delivery are part of what you are selling and they are the first things a number built from a name ignores. Say what is on it, including the parts you assume come on all of them. Assuming is exactly how they get missed.
- Is there something about the car you have had to explain more than once?
- Owners of this one usually have a sentence they have repeated to every person they have spoken to, and it is normally the most useful sentence in the call. Say it early here and it never has to be said again.
- Where does it live when nobody is driving it?
- A garage, a carport, a driveway under a tree, the street outside the house. It is not a judgement and there is no right answer. It points the inspector at the paint, the glass and the rubber before the visit rather than during it.
- Is the charging gear together in one place?
- Whatever came with the car is priced as part of it, so it is worth knowing now what is there and what has quietly gone missing. If a piece of it is still in the garage at your last place, better to remember that this week than on the day.
Once the name is settled
Three things that hold from there
- A number for the other car is not your number. It was not a low offer on this one. It was an accurate offer on something else, and it can be put down and left there.
- You do not have to argue the point with us. Say the name once. Nobody here needs convincing that these are two different vehicles, and no part of the call depends on you defending which of them you own.
- The inspector is sent to the car that is there. What gets assessed is yours, on your driveway, with whatever is actually on it, which is the only version of this that produces a number worth anything to either of us.
Before you call
Three questions this car raises and others do not
Somebody quoted me for the bigger one. Should I use that as a guide?
No, and it is worth putting out of your head altogether. It is an accurate figure for a vehicle you do not own, so it tells you nothing about yours except that whoever produced it was working from a name rather than from a car.
Mine has less on it than the dearest version. Does that make it a hard sell?
No. What is on your car is what gets valued, and what is not on it was never being counted in the first place. Nobody here deducts from an imaginary better one. Say what you have and it gets assessed as it is.
I do not really know what the extras on mine are called. Is that a problem?
Not at all. Describe what you can see and skip the names entirely. The inspector writes down what is on the car while standing beside it, and no part of the offer depends on you knowing the words for any of it.
Say which Mitsubishi it actually is, and the rest of the call is about yours.
Or call us on 03 9000 0075 and talk it through first.