Your Ariya is not hard to value. It is hard to look up.
A valuation form works off the cars it has seen most, so the one it has not seen comes back empty, or with a figure that was clearly nobody's real opinion.
Nothing here is decided by a lookup. You describe the car, somebody comes and stands in front of it, and the number is built from that.
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The blank result
A system that could not find your car has not valued it
The gap is in somebody's data rather than in your car, and the two look identical on screen, because only one of them is on the screen.
You have probably already been through it. Three or four sites, the same three boxes on each of them, and one does not have the car in its list at all. On another it is there, but what comes back is either blank or so round and so fast that it can only be a default. Nothing on the screen tells you which of those just happened to you, so it lands as a verdict on the car when it is a verdict on a database.
What sits behind that is not anybody being difficult. A pricing system is confident about the cars it sees over and over, and when it has not seen one it either declines or protects itself, and protecting itself looks exactly like a low number from where you are sitting. You are never told which of the two you got, and there is nobody on the other end to ask. That is the part that wears people down, not the figure.
So this page asks you to do the thing the form could not, which is describe the car. You chose this over more obvious cars and you can probably still say why, you know which version you took and what went on it, and you have almost certainly read more about it than the person who would otherwise be typing your details into a box. That is a better description than any lookup was going to produce, and the call is where it goes. After that an inspector comes to your home or your work and stands in front of the car, which is the only step in any of this that settles anything.
On the call
What we ask instead of a lookup
Not one of these fits in a dropdown, which is exactly why they are worth asking out loud and why an instant form was never going to get near them.
- Did another site come back with nothing, or refuse to quote it at all?
- Tell us which ones and what they said. It is not held against the car and there is no wrong answer to it. What it tells us is which number is already in your head, and that is worth knowing before anybody puts a second one there.
- Can you read the description off your paperwork, including the parts that look unimportant?
- On a car a system cannot look up, your paperwork is the most accurate description of it in existence. Read the whole line rather than summarising it. The bits people leave out are usually the bits that separate one of these from the next one.
- What did you actually choose when you bought it?
- The colour, the wheels, the pack somebody talked you into, the thing you added a week after it arrived. If you ordered it new you probably remember every decision. Say all of it, because on this car those decisions are most of what makes yours yours.
- Which cables are in the boot today?
- Charging gear is valued along with the car, so whatever travels with it counts towards the number and whatever stays behind does not. Either answer is fine. It only turns into a problem when nobody thinks to ask and the lot quietly goes for nothing.
- Did it come to you on a novated lease or a salary packaging arrangement?
- It decides who we are actually paying out and what has to be in front of us on the day. A payout like that gets settled straight with the financier rather than left with you to chase, and where it lands above what the car is worth, you see that gap in writing before you sign.
- Has anybody actually stood in front of it yet?
- Not a website, a person. If somebody has been out to look at the car, we would rather hear what they said than have it surface later. If nobody has, then our inspection is the first real opinion this car has had, which is worth knowing as well.
Whatever the form said
Three things a lookup does not decide
- A blank result is not a valuation. Nothing a form showed you when it could not find the car has any weight here. It was not a low offer on your Ariya. It was not an offer.
- Nobody has to have seen one this month. The call is with somebody who has 20 years in the Australian car trade behind them, and the reading of the car itself happens in your driveway rather than inside a dropdown.
- Being thorough cannot be used against you. Everything you describe gets confirmed by a person standing beside the car, which is what makes detail safe to give. The vague answer is the expensive one, because it leaves somebody with no choice but to guess.
Before you call
Three questions Ariya owners arrive with
Three sites gave me nothing at all. Is the car the problem?
No. A quote engine answers confidently about the cars it sees constantly and goes quiet about everything else, and going quiet costs it nothing at all. It is a gap in a list rather than a judgement about your car, and it is most of the reason this page exists.
Do I need to know exactly which version I have?
No. Read out whatever your paperwork says, including the parts that look like nothing, and we work it out between us. If it is still not clear, the inspector settles it standing beside the car, and no part of the offer depends on you being right first.
Is it worth telling you what somebody else offered?
Yes, and say who it was and how they arrived at it if you know. A number from a person who saw the car and a number from a form that guessed are two different things, and we would rather know which of them you are holding.
Describe the Ariya properly once, and let somebody come and look at it.
Or call us on 03 9000 0075 and talk it through first.