Nobody prices your Polestar 2 without looking at it.
A number that arrives with no questions attached was built to be safe for the buyer rather than accurate for you.
Ours comes after somebody has stood in front of the car, read it, photographed it, and told you what they found with you standing next to them.
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The appointment
The number gets made in your driveway, not in an office
Four steps take you from a form to a payment. This is the one that happens in front of you, described properly.
Nobody ends up in a Polestar 2 by accident. Ask an owner why this one and the answer runs long, and it is usually about how the car is put together and about the one they nearly bought instead. None of that reaches a valuation assembled from a registration number and a kilometre reading. A buyer working from those two has one cheap way to cover themselves, which is to assume the worst about everything they have not looked at and take it off the price before you hear a figure.
An inspection is where that stops. The inspector comes to your home or your work, reads the battery state of health there rather than assuming it, and goes over the car with a camera. Panels, wheels and tyres, the interior, the boot with whatever you have put in it. The photographs are not decoration. They are the record that lets a number be defended, and a number somebody can defend is the only kind that survives to the end of the day.
Then the part most sellers are quietly braced for. If what the inspector finds is worse than what you described on the phone, you hear it there, with the reason, and the number moves in front of you. That is the honest half of doing it this way, and yes, it can move down. What it does not do is move quietly, or turn up as a revised offer that evening with nothing attached to explain it, or turn up after you have signed. You can listen to all of it, take the new number or leave it, and the car stays where it is.
Before we come
What we ask when the appointment is booked
None of these decides whether we come. They decide how much of the number is already settled by the time anybody arrives.
- Where will the car be, and is there room to open the doors?
- A driveway, a garage, the street outside your work, all of them are fine. What matters is that the doors and the boot open and somebody can get around the outside with a camera. Whatever cannot be reached gets written down as not seen, and not seen never helps you.
- Will the charging gear be somewhere we can look at it?
- The cable that lives in the boot, the one for a public charger if you have it, and the box off the garage wall if it is coming with the car. Having it in one place means it is counted on the day rather than sorted out afterwards.
- Whose name is on the registration, and does anyone else have to sign?
- Two names on the papers, a car held in a company name, or a seller who is not the person registered. None of that is a problem in itself. It just needs to be known beforehand rather than discovered at the end, because the contract and the transfer are signed on your phone while we are there.
- Is there still money owing on it?
- Say so when you book. The payout is ours to chase rather than yours to clear first. We get the figure from the financier and pay them directly, car loan or novated lease, and if it comes to more than the car is worth you have the shortfall in writing before anything is signed.
- Is there anything you already know we are going to find?
- The kerbed wheel, the scrape on the rear bar, the thing you have been meaning to get looked at. Telling us first costs you nothing, because the inspector finds it anyway. What it buys you is a number that does not move on the day for a reason you could have given on the phone.
Whatever turns up
Three things the visit does not change
- You hear it there, with the reason. If the number moves on the day it moves in front of you, and somebody explains what moved it. Nothing lands in your inbox that evening for you to work out on your own.
- Walking away is an ordinary ending. Listen to all of it, take the number, and say no. Nothing has been signed, the car has not left your driveway, and nobody chases you about it afterwards.
- Nothing has to be tidied up first. Finance still running, the service history in a drawer somewhere, the cables in two different places. We look at the car as it stands, and the payout, the contract and the transfer are handled from there on your phone.
On the day
What sellers ask us before the visit
Do I have to be there while the car is inspected?
Somebody does, and it is simplest if it is you, because the questions that come up are usually ones only the owner can answer. If the person named on the registration cannot be there, say so when you book and we sort out the signing before anyone drives to you.
What if the inspector finds something I did not mention?
It gets said out loud on the spot and the number moves to match, with the reason attached to it. What does not happen is a quiet revision afterwards, and nothing is signed until you have heard all of it.
Should I clean it or charge it before you arrive?
A clean car photographs better and that is honestly the whole of it. What actually helps is having the charging gear in one place and whatever paperwork you have kept in the house rather than at work.
Have somebody stand in front of the car before anybody prices it.
Or call us on 03 9000 0075 and talk it through first.